If it is not for you, you get your money back.
Last updated 9 October 2026
This version takes effect on 15 October 2026.
The short version
Every self serve plan starts with a 7 day free trial, so you can judge it before paying anything. That includes the Madar OS plans and the Madar POS Grocery and Supermarket packages. After that, any payment can be refunded in full on request within 14 days of the charge, monthly or yearly, no questions asked.
During the free trial
Cancel before the trial ends and you are never charged. Nothing is charged until the trial ends and the plan continues. We email you two days before that first charge, and the email says how to cancel.
Within 14 days of a payment
Ask and we refund that payment in full, whether it was a monthly renewal, a yearly plan or a top up of AI use. The subscription is cancelled at the same time.
After 14 days
You can cancel at any time and keep access until the end of the period already paid for, but that period is not refunded. Nothing renews after you cancel.
How to ask
Email billing@madar-os.com from the address on your account, or use the link in your receipt. Every order paid on this website, or through an invoice from Paddle, is sold by our online reseller Paddle.com, the Merchant of Record for those orders, so the refund is issued by Paddle to the card or account you paid with, usually within 5 to 10 business days. An order we invoice to you ourselves, for payment by bank transfer, is refunded by us, by bank transfer to the account it came from, within 14 days of agreeing the refund.
Madar POS
The Grocery and Supermarket packages are self serve plans, so everything on this page applies to them in the same way: the same 7 day free trial, a full refund on request within 14 days of any payment, and cancelling at any time. Extra branches are part of the same subscription, so a payment that includes them is refunded in the same way. Prices and packages are on the Madar POS page.
We do not sell hardware, so the tablet or computer, scanner, receipt printer and cash drawer you use are not covered here. This page is about what you pay us; refunds to your own shoppers are given at your own POS.
Sold by written quote
Madar POS Hypermarket, Madar OS Enterprise, and any package we invoice to you directly are sold by written quote or invoice, not by a checkout on this website. Refunds follow that quote or invoice. Where it says nothing about refunds, the rules on this page apply: a full refund on request within 14 days of a payment.
Your rights
Our promises on this page are part of our terms of service, which the laws of the Sultanate of Oman govern. A purchase made through Paddle is also covered by Paddle's buyer terms and Paddle's refund policy. This page adds to, and never removes, any right you have under those terms or under the consumer law where you live.